StudyLah plans are digital products that unlock AI generations immediately. This page explains when a refund is possible and how to ask for one.
Try before you pay
Every account starts on the free plan so you can test all four tools with your own material before spending anything. We recommend doing that first — it's the best way to know StudyLah suits how you study.
When we refund
- Unused purchase: if you contact us within 7 days of payment and have not used any AI generation on the paid plan, we will refund it in full.
- Duplicate or accidental charge: refunded in full once we confirm it in our payment records.
- Service failure: if a fault on our side stopped you from using the plan you paid for and we can't fix it, we will refund the affected period.
When we usually can't refund
- Generations that have already been used, since the AI processing cost is incurred at that moment.
- Dissatisfaction with AI output quality alone, as results depend heavily on the document uploaded. Tell us anyway — we often can help improve the result.
- Accounts closed for breaching our Terms of Service.
Cancelling a paid plan
You can cancel at any time from your account. Cancelling stops future charges; your access continues until the end of the period you've already paid for, and cancellation on its own is not a refund.
How to request a refund
Email support@mystudylah.app from the address on your account, with the date of payment and the payment reference. We review requests within 3 working days, and approved refunds are returned to the original payment method — your bank may take a further 5–10 working days to show it.
Statutory rights
This policy sits alongside, and does not remove, any rights you have under the consumer laws that apply to you.
Questions about this page? Email us at support@mystudylah.app.